“If your dream only includes you, it's too small.”

JOB DESCRIPTION

Our client, located in Somerville, NJ, is seeking an Operations Director. The candidate will be responsible for the daily night cleaning of all facilities, including supervision and coaching of cleaners, management of client relationships, attainment of quality inspection reports, and overseeing proper inventory of janitorial operations.

Essential Functions

Customers

· Ensure customer relations are met by maintaining constant communications with customers and personnel.

· Will provide oversight to ensure that the highest quality operations and maintenance services are provided to ensure proper performance of engineered equipment and building systems.

· Act as a primary liaison with QA Manager with all customer departments at each site.

· Comply with customer and corporate policies personnel, accounting, technical service, safety and health, ethical conduct, etc. and communicates to subordinates and ensure subordinate compliance

· Review completed work regularly and ensure that all quality standards are met or exceeded to the customer's satisfaction. Maintain a QA standard of 8 or higher at each site.

· Meeting with Customers Monthly and performing QA "A" Accounts - minimum of Twice Per Month - Mainly for Escalation of 8 or lower or concerned accounts.

· Oversee Operations - Payroll, Budgets, QA, Training, Customer Relations & any areas that can create operation excellence

- Manage and Oversee Inventory - Ordering & Budget

- Start-up of New Accounts - Manage and oversea

Direct Reports QA - Day & Night Manager, Night Crew Manager

· Hire, train, and supervise personnel Supervisor to manage as needed at each site.

· Ensure that staff receives adequate technical, administrative and other training and participates in the training of direct subordinates and supervisors. - QA / Night - Training Checklist, Staff Selection

· Schedule and coordinate overall work priorities -

· Develop and/or approve facility quality standards.

· Focus on customer satisfaction/retention and work to add new accounts.

· Plan, organize, and control the activities within a specified geographical area.

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· Meeting with Customers Monthly and perform QA A's Accounts - minimum of Twice Per Month -

Customer QA Day Manager

· Schedule Floor Work with Customers and/or check for quality

· Submit daily reports on accounts visited and debrief to Operations Director & President

· Assist with Staffing for Accounts -

· Travel to 15-20 job sites per week throughout NJ, PA, and MD.

· Train, supervise, and evaluate the performance of day cleaners

· Manage inventory as directed

· Maintain a safe, clean working environment.

· Participate in quality improvement efforts.

· Perform administrative tasks as needed

· Proven ability to handle multiple projects and meet deadlines

· Strong interpersonal skills.

· Ability to set metrics / KPIs for performance and hold teams accountable

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday; due to the nature of the department Operations, work hours vary based on customer & operational needs.

Travel

This position requires up to 50% travel.

Required Education

1. Bachelor's degree or higher

Preferred Education and Experience

1. Previous personnel management experience